Refund & Cancellation Policy

Last Updated: August 28, 2026

1. Scope & Educational Service Model

Understanding Dime Network Ltd. provides professional educational briefings, operational masterclasses, security reviews, and custom curriculum design. Because our services consist of dedicated research preparation, live expert instruction, and custom educational materials, the following terms govern all bookings and cancellations.

2. Cancellation & Full Refund Eligibility

We maintain a fair and predictable cancellation schedule for scheduled cohorts:

• 10 or More Business Days Prior to Session: If a client cancels a scheduled briefing or masterclass at least 10 full business days before the confirmed date, a 100% full refund of all fees (including any initial deposit) will be issued.
• 5 to 9 Business Days Prior to Session: Cancellations made between 5 and 9 business days prior to the session date are eligible for a 50% partial refund of total session fees, reflecting the preparatory research and instructor allocation already committed.
• Fewer than 5 Business Days / No-Shows: Cancellations made fewer than 5 business days prior to the session, or failure to attend a scheduled briefing (“no-show”), are non-refundable.

3. Rescheduling Without Penalty

We recognize that engineering sprint schedules and corporate priorities can shift unexpectedly.

• Complimentary Rescheduling: Any scheduled briefing or masterclass may be rescheduled to an alternative available calendar date at no additional charge, provided written notice is received by our team at least 5 business days prior to the original date.
• Rescheduled sessions must be held within 90 calendar days of the original date.

4. Custom Curriculum & Workshop Engagements

For multi-week custom curriculum design projects (academic syllabus creation, autograded lab development):

• Work Not Yet Started: 100% refund of deposit if cancelled before formal milestone drafting begins.
• Work In Progress: Once custom pedagogical design has commenced, the client is billed only for completed milestone modules. Undelivered subsequent modules will be refunded in full.
• Completed & Delivered Materials: Once final custom slide packages, lab repositories, or syllabus manuals have been delivered to the client, those completed project phases are non-refundable.

5. Refund Request Process & Processing Times

To submit a formal refund or cancellation request:

1. Send an email to contact@nettempobase.click with the subject line: Refund Request - [Invoice / Booking Reference].
2. Include your organization name, original session date, and reason for cancellation.
3. Our finance director will review and process your request within 3 business days.

Refund Method:

Approved refunds are remitted directly via the original method of payment (international SWIFT wire transfer or electronic funds transfer). Bank processing times typically require 5 to 10 business days depending on your banking institution.

6. Service Inquiries & Dispute Resolution

If your team experienced any technical interruption or dissatisfaction with a completed educational session, please contact our Director of Research directly at contact@nettempobase.click or call +66 2 000 4300. We are dedicated to providing follow-up sessions or material revisions to ensure your team’s educational objectives are met.